CQI

Continuous Quality Improvement (CQI)

County CQI Chairperson: Norm Wallis (SOVAC)

Click here for a copy of the County CQI manual.

Click here for the CQI problem flowchart.

CQI is required by law in New York State. In Oswego County it consists of Service (corp), County and Regional committees.

CQI exists to improve patient care through:

review of all patient care components (call to 911, dispatch, response, patient contact, interface with hospital)
recognizing things that went right
recognizing and correcting things that need improvement

How to handle patient care issues in Oswego County

1. Always attempt to deal directly with the affected agency by calling their
CQI contact person (see list below)

2. IF the problem involves ANY of the following:

patient abandonment
esophageal intubation
practicing without a license
Situations that might immediately place patients in danger
Medication errors

THEN contact Central New York EMS (Susie Surprenant ) at 701-5708.

3.      IF the agency is unresponsive to your concern OR if you are not sure
         who  to talk to, call the County CQI Chairperson using the contact list
         below.

CQI Agency Contacts

Service	Name	Primary Phone #	Alt Phone #
911 Center	Mike Allen	349-8515
Hannibal FD	Mike Zukovsky	591-7981
Lee Memorial	Tammie Browne	591-9567
McFee	Stan Krawczyk	963-7244
Menter	Jim Jones	349-4486	668-8693
New Haven	???
NOCA	Michael Solazzo	298-6220	952-4572
North Shore	Mark Demma	675-8433
North Shore	Kathy LaVigne	675-3782
Novelis	D.J. Ketchum	349-0558	529-8590
Oswego Fire Dept.	Dave Engle	343-2161 (work)	591-1201
Oswego Hospital	Lori Greeney	349-5522 (work)
Oswego Town FD	Brad or Margaret Beers	343-2189	349-5524
Palermo FD	Bob Loomis	349-8501 (work)	592-5575 (night)
SAVAC	Michelle Eastman	312-4003	532-3843
SAVAC	Bryan Easton	312-4003	404-8307
SOVAC	Norm Wallis ( County Chairperson )	676-5071	334-2319

Meeting dates as follows:

2008 CQI Meeting Dates
Location	Date
No more meetings for 2008

Meetings commence at 1830. Only CQI members may attend.